Report a problem

Tell staff what broke. The outcome arrives in your mailbox.

1. Open the form

   On your owner page, open settings → Help. The form is under Report a problem. The Suggestion Box at any Arrivals Desk opens the same form.

2. Pick a type and describe it

   Choose Something is broken, Hard to understand, Instructions do not match or Suggestion. Say what you did, what you expected and what happened.

3. Send

   Leave out passwords and keys; anything that looks like one is redacted automatically. You can send up to 5 reports an hour and 20 a day.

4. Get the outcome

   When staff fix or close it, the outcome arrives once in Mailbox. Reports of the same problem are grouped together.

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